Next workshop date: to be announced†
Early registration deadline: tba

While user needs essentially remain constant, Web technology is changing rapidly, affecting expectations and behaviour. Recent and emerging advances in Web technology - often referred to as Web 2.0 and Web 3.0 - are changing the way people use the Web.

The notion of a website as a taxonomy-based, fixed hierarchy of pages which a user “visits” – starting at the “Home page” – has gone forever. Websites are fragmenting into behind-the-scenes Web services, loosely tied together by rich interactive applications, in response to immediate user behaviour and statistical data about mass behaviour. Networking is becoming the dominant feature of the Web – networking of individuals, groups, applications, computing power and data. Navigation and meaning "emerge" through tagging, social interaction and the "semantic Web."

To take account of changing user expectations, traditional usability design and evaluation techniques need to be adapted to the new technologies. This interactive one-day workshop will prepare you for the new techniques, ensuring your organization keeps ahead of the curve and maintains a focus on user needs, goals, tasks and behaviour.

Duration: One-day intermediate-level course

Price: $695 (CAD) per person plus G.S.T.

Early registration discount: $100 per person if booked by 2 weeks prior to workshop.

Group discounts: 2 or 3 people: $50 per person; 4 or more: $100 per person. Call us if you have a large group!

Dates: Next workshop: tba †

Location: The Corporate Centre, 340 Albert Street, Suite 1300, Ottawa, ON

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Who should attend: User interface designers, Web and application developers, project managers, Human Factors specialists, and others who need to understand how rapid changes in Web technology are affecting "user-centred" design and evaluation techniques.

Outcomes:
At the end of this course, you will:

• Understand how "Web 2.0" techniques will impact user behaviour
• Learn how and why "usage-centred" techniques will become more critical
• Learn some of the new "usage-centred" techniques to apply
  

For more information: email training@neoinsight.com or (613) 271-3001

Register by editing the Word version of our registration form and sending it to us, or download and print the pdf version of the registration form, complete it and fax it to us (toll-free) at 1 866 232-6968.

Designing usable Web-based applications (W-062)

Next workshop date: to be announced†
Early registration deadline: tba

As Web technology matures, more people are expecting to complete online transactions with the same ease and success they are used to in face-to-face situations. Government and businesses are migrating services to the Web to improve workforce productivity and reduce costs, but migrating services online creates new design challenges.

This workshop will explore a number of issues, tips and techniques to make your organization’s online services more successful. It explores the entire dialog between the service provider and the customer looking at information architecture, providing tools at the point of need, supporting “deep linking” to task relevant information from other providers, managing user expectations, personalizing services, maintaining a context for the user so they always know where they are, plus building and maintaining a sense of trust, privacy and security.

Workshop participants will engage in live usability testing, mini-heuristic reviews of Web pages that participants bring to the session, seeing websites from the perspective of the user, and understanding the difference between user-centred versus usage-centred design.

During the course of the workshop, we’ll compare and contrast some industry “best practices” with some of the “scariest” Web services out there and develop a checklist of practical design principles that will ensure your success. Our “Designing Usable Web-based Applications ” practical workshop will prepare you to provide high-value services that enable users to fulfill their goals effectively and efficiently.

Duration: One-day intermediate-level course

Price: $695 (CAD) per person plus G.S.T.

Early registration discount: $100 per person if booked by 2 weeks prior to workshop..

Group discounts: 2 or 3 people: $50 per person; 4 or more: $100 per person. Call us if you have a large group!

Dates: Next workshop: tba †

Location: The Corporate Centre, 340 Albert Street, Suite 1300, Ottawa, ON

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Who should attend: User interface designers, Web developers, project managers, Human Factors specialists, and others who work on, manage, or are otherwise involved with the development and deployment of Web services.

Outcomes:
At the end of this course, you will:

• Understand the user needs and behaviour associated with Web services
• Understand the importance of usability design and evaluation
• Know how to apply "usage-centred" techniques
• Take away a set of tools, techniques, and guidelines for effective design

For more information: email training@neoinsight.com or (613) 271-3001

Register by editing the Word version of our registration form and sending it to us, or download and print the pdf version of the registration form, complete it and fax it to us (toll-free) at 1 866 232-6968.

† Neo Insight reserves the right to postpone any course prior to the scheduled date if the minimum of 5 attendees is not met.