Training for Managers and Staff

What is customer-centric training?

Customer-centric training workshops provide a solid understanding of human behaviour  principles and best-practice web interaction. Many examples are used to give new insights and practical tips and techniques for better website design and testing.

Why do customer-centric training?

The training can be customized to each organization’s needs. We focus on helping the team understand the essential ingredients for building strong navigation, easy to use content, effective calls to action, and support for follow-on activities. Informed design means better customer experiences from doing it right and doing the right thing.

When should I do customer-centric training?

Training is appropriate at any stage of website or web application evolution. Cost typically range from $6-12K for a 1 to 2 day customized, onsite workshop. The training is most effective when you can get the entire management and development teams together.

What do I get?

The workshop focus varies depending on your needs. We can cover emerging technology and trends or the basics of customer needs, navigation and information architecture, website and web application design, goal fulfillment and usability testing. Examples of both good and bad design are used extensively and each participant receives a full set of workshop notes and slides.

Why Neo Insight?

The quality of customer experience training is dependent on the experience of the people doing the review. All Neo Insight trainers have over 10 years of web experience. We’ve worked with numerous organizations to customize our offerings to best address each group’s specific needs.

Email us to discuss your needs

or call us at +1 (613) 271-3001

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