Top Task Management
In partnership with Customer Carewords
 Top Task Identification - Customer Carewords
Identifies those few tasks that are most important to your customer, giving you an extreme, data-driven focus for maximizing your return on website investment.
Customer-Centric Index
Unique survey of how customers respond to your website. Identifies factors which are most affecting your customers’ experience – both positive and negative.
 Task Performance Indicator
Measures how easily your customers can complete their top tasks on your website. Find out the success rate, time to completion and disasters – thinking the task has been completed correctly but is wrong.
Search Performance Indicator
Measures the success of you internal search engine, going beyond getting people to your website but getting through your site – getting them to their desired content and functions quickly and easily. |
Usability Evaluation and Design
 Expert Review (Usability Audit)
Have your website reviewed by our usability experts to understand what is keeping your customers from achieving their tasks, buying your product, or becoming customers.
Customer Experience (Usability) Testing
Learn the real experience of your customers as we test visitors to your website as they complete their top tasks. Discover where visitors have difficulty and how to improve.
 Website and Web Application Design
Provides customer-centric design using a variety of techniques and prototypes to drastically increase the usefulness and usability of your website.
Training for Managers and Staff
Train your management team and/or staff in the principles of top task management and customer-centric design to strategically achieve a competitive advantage or productivity gain. |
