Tag: UX

We recently completed another of our Task Identification projects. At the end of the process we worked with the team to take their new insights and start creating wireframes that would better support their top tasks. For one client, over …
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The tax folks offer an online way for businesses to figure what they owe the government –the Payroll Calculator on the Canada Revenue Agency website. Just try to use it. Arriving by search works pretty well. The alternative is to wade through …
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Input forms invariably show up on most websites we test. Often people give little regard to forms design but the details can really affect the speed and accuracy with which people fill them out. An eye-tracking study on label alignment, conducted …
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Gerry McGovern, Neo Insight, and other partners in Customer Carewords have worked with government organizations in many countries over the years, evangelizing and implementing task-based approaches to managing government websites. A few weeks ago, Gerry did a webinar for 400 …
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Posted in Management and strategy Tagged

As part of World Usability Day, Gord Hopkins and Gerry McGovern presented a webinar on “Designing Navigation with Task Management”. The full webinar recording can be downloaded from the Customer Carewords website. We had over 1000 people attend from 8 …
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Posted in Design Tagged

People are often using alternative means to get around your web site. Your main navigation is not the only means they use. Popular features like Site Map, Top Links, A-Z Index, Search, and language selection offer an alternative. We discuss …
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