Recently, I had the pleasure of speaking at Codefest here in Ottawa.  This volunteer-run event supports the Web Experience Toolkit (WXT) community. Everyone who works with or contributes to the Toolkit was invited to attend – and this year 500 …
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Posted in Events & Speaking

When choosing online research tools, it helps to have confidence that the data produced by the tool will  do a reasonable job of predicting what will be found using moderated usability testing — the gold standard of usability research.   Recently, …
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Posted in Design, Remote usability testing

DOWNLOAD SLIDES (PPT: 6 MB) DOWNLOAD VIDEO (WMV: 50MB: 49 minutes) (This webinar occurred April 16th, 2014) Discover the common patterns of tasks that employees expect to be able to do in the digital workplace and how the analysis can …
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Posted in Management and strategy Tagged

At IA Summit 2014 in March, Neo Insight’s Lisa Fast presented about creative approaches to Information Architecture.  This interactive session covered a range of ways to use online tools to address  common research challenges. Listen to Lisa’s presentation (MP3 | …
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Posted in Events & Speaking, Online UX research

(This webinar occurred March 5, 2014) DOWNLOAD SLIDES (PDF: 3 MB) DOWNLOAD VIDEO (WMV: 129 MB: 1 hour) The Cisco Support website has millions of pages and millions of visitors every month. It is a large and complex environment. How to make …
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Posted in Management and strategy, Remote usability testing

A potential client recently asked “How can you help us after the testing?” To answer, I came up with some scenarios that reflect the role a UX consulting agency like ours can play.  Whether you are a client or a …
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Posted in Online UX research

One of the joys of UX research is the chance to come up with a creative solution to a research challenge. In this case, I had a short time to validate the menu design for a huge interactive voice response (IVR) telephone system. …
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Posted in Online UX research Tagged , , , ,

We often hear clients say they need a mobile website and strategy. But building and maintaining a mobile-specific website is making less and less sense for several reasons:   Mobile includes an increasingly wide range of displays Mobile devices are …
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Posted in Design, Mobile, Uncategorized, User experience trends Tagged , ,

Sometimes, you need to take a step back to notice problems that you could avoid by following your own advice! In my case, I’ve been working away on this web site for a few days, ensuring that top tasks and …
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Posted in Uncategorized Tagged , ,

In this article, we’ll describe two creative techniques that generate a wonderful range of usability testing participants and still meet Canadian requirements to store survey data on data servers in Canada. Better recruiting techniques help web teams get faster and …
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Posted in Remote usability testing Tagged , , , , ,